Gilroy Auto Repair

My Subaru Forester was running rough and I thought it was on it's last miles. It has very high miles and I thought the time had come to think about getting a new car. I took my car into Preffered Automotive and can't say enough about the excellent service. The receptionist was knowledgeable, friendly and reassuring. They gave my car a major tune up and replaced some of the worn out parts. It runs much better now and I don't plan on replacing it for many, many miles to come. I usually hate having to deal with mechanics due to my lack of knowledge, but they took the time to explain everything to me and describe in detail what they would be doing to my car. I'm hooked. Preffered Automotive will be my go-to mechanic from now on. They took great care of me and my car. Thanks Preffered Automotive.

Update on mom's new (old) Toyota: after Preferred Automotine identified 7 mechanical problems that should have been corrected before the car was offered for sale, we took it back to Capitol Volkswagon for repairs, along with the findings on the printout from Preferred. They did, in fact, actually correct, or attempt to correct all of the problems. Not having much faith, after our first bad experience, I returned it to Preferred to give it a second look. The one remaining problem, tires were not balanced correctly. Rather than return to Capitol Volkswagon, I just had Preferred balance the tires, and they also suggested that the new rear tires be swapped to the front. I would rather pay Preferred to do the tires, rather than return to Capitol for free repair. At least I know it was done right. All's well that ends well!

Excellent quality work! Thanks Dave and staff

We bought this car on 10/27 from Capitol Volkswagon and brought it in for a checkup. Although the dealer claims (brags) they do a 124 point safety check before a used car is released for sale, Preferred found at least 6 problems, 3 of which were major safety repairs which had not been done. We took the car back to the dealer along with the report from Preferred and are awaiting completion by their shop. I intend to take it back to Preferred when the dealer's shop is done to see if all issues have been addressed. Dave and Sarah, you never disappoint!

I dropped in to make an appointment and had a tail light out. I asked them if it was possible to just fix that because I had to drive a distance that night. They fixed it immediately. I can always count on them to address immediate concerns where possible in a courteous and friendly manner.

My battery terminal post was stripped and they pointed that out to me. Thank you for checking all the little things. It makes a big difference!

I appreciate the service I receive when I bring my vehicles in for service. But what I enjoy the most is the friendly staff. Thank you David for having such a great place of business.

Great Service, great people----they keep our cars running great! Thanks to you all!

They are so awesome at this office. I have never left unhappy about anything. They truly care about their clients. I feel very comfortable Bring my car here, Thank you

David and his staff always provide excellent service and have for many years. I am a repeat customer and rely on their expertise.