Gilroy Auto Repair

All work done as promised and on time. Front office appears to be very busy as it took over 24 hours just to get a quote on a tune up -- additionally had to call three times to get quote instead of having front desk call me.

Got in there and out in no time. They realize my time is important. Thank you all for the hard work you put in into customer relationship. Preferred is for me and only trust them with my cars. two mercedes a corvette and a truck.

I was on my way to Sunnyvale for an interview at 10am. The car broke down in Los Banos around 12am. I smelled something burnt and the engine start to have weird sound. No repair store opened at that time in Los Banos and there is not a lot of repair shops for me to choose there. So I asked the tow truck guy tow me over to Gilroy. I choose Preferred Automotive because they open at 7am (the earliest one).At Preferred Auto, they charge me around $100 for diagnostic. At around 3pm they fixed my car. They said a screw was not tight enough, and it causes some internal burning to the burning coil (i think). They showed me the melted part in my car, and they took care of it. Replaced the damage part with new part. The total cost including diagnostic is around $500. I did not have time to check the price with other auto repair shop. I drove another 300 miles afterward and the car works fine.One thing that I am pretty impressed with Preferred Automotive is1. They can get a replacement for my damaged part quick!2. They are pretty good at following up with customer.Things to improve on:1. Work on the customer service. I broke down my car, slept outside the shop for a night, and needed to hurry up for an interview. The guy at 7am doesn't show some sympathy. I guess it will make my experience better if you care about me more.2. It will be great if they can show me how much it cost for other shops to repair the same thing. (They can just call up other repair store and get a quote).

Great place for repairs. Staff is always honest and helpful.

David and his staff are great. They go above, and beyond, to take care of my needs. I have recommended them to others that I know, and they are all satisfied as well.

On a recent road trip I had the misfortune to burn up the transmission in my Jeep Wrangler. I was stranded in Gilroy, California. The local Chrysler/Jeep dealer wasn't of much help when he told me that there is only one transmission available - in distant Detroit. Preferred Automotive showed up on my iPhone as an alternative repair facility. And they came through with flying colors. A new transmission, with a new clutch as well, all with no hassles. Couldn't have been happier.

Perfered Automotive was very professional and the prices seemed very fair. I was happy with the fact that they checked my truck thoroughly and notified me of other things that I did not know were wrong with it. I was without my truck slightly longer than I had anticipated but overall it was a good experience.

Very clean premises.

I've been taking my cars to Preferred for over 10 years. David and his staff are great!! Trustworthy and reliable. Quality work.

Had a problem with my 2011 Corvette traction control. Car only has 3000 mile on it but warranty expired 2 years ago. Called dealership in Gilroy to book for service and never heard back from them for over two weeks. Go figure!Dave and his team figured out the problem, fixed, road tested and all good now. Price was reasonable.I recommend Preferred Automotive if you want the job done correct the first time.