I can't explain how happy I am that I found Preferred Automotive. My BMW broke down so after reading the reviews I towed it there. I had some work that I had been putting off so I had them fox it all. Belt and pulley assembly, window regulator, ABS sensor, temp sensor. They called me along the way keeping me informed. When the car was ready they called right away. They also had the car cleaned for me. The biggest thing to me was that I never once had to call them for an update like all the other shops or dealerships I have dealt with. They left me a voicemail a week after wanting to see how the car was running and I just received a hand written letter thanking me. Just good old customer service.